Shipping policy
VitalNesta currently ships to eligible addresses within the United States.
Order Processing and Estimated Delivery
Orders begin processing after payment is successfully completed.
For the current U.S. shipping program, the standard estimated delivery window is:
7–12 business days
Business days do not include weekends or recognized holidays.
This estimate includes normal order processing and delivery and is not a guaranteed arrival date. Delivery timing may vary depending on product availability, fulfillment route, destination, carrier conditions, holidays, weather, and other circumstances outside VitalNesta’s reasonable control.
If a different delivery estimate applies to a particular product or order, the applicable estimate may be displayed on the product page or during checkout.
If VitalNesta becomes unable to ship an order within the timeframe represented at the time of purchase, we will provide any notice, cancellation option, or refund required by applicable law.
Order Changes and Cancellations
Please review your order and shipping information carefully before submitting your purchase.
Cancellation requests may be submitted before an item is fulfilled. Because fulfillment or shipment processing may progress quickly, cancellation may no longer be possible once processing has advanced.
Address-change requests should be submitted as soon as possible and cannot be guaranteed after an order begins processing.
If an order can no longer be canceled, the applicable terms of our Shipping, Returns & Refunds Policy will apply after delivery.
Shipping Charges
For eligible U.S. orders:
- Orders under $49: $6 standard shipping
- Orders of $49 or more: Free standard shipping
The applicable shipping charge is displayed during checkout before the order is submitted.
VitalNesta may occasionally offer additional shipping promotions or product-specific shipping offers. Any applicable terms will be disclosed with the offer.
Tracking
When tracking information is provided by the carrier, customers will receive a shipping confirmation by email.
Tracking information may require additional time to become active after the shipping confirmation is issued.
Separate Shipments
VitalNesta works with multiple fulfillment partners.
Orders containing multiple products may arrive in separate packages or on different dates. Customers may receive more than one tracking number for the same order.
There is no additional shipping charge solely because an order is divided into multiple shipments.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact VitalNesta as soon as possible. Once fulfillment or shipment processing has progressed, we may not be able to change or redirect the shipment.
VitalNesta is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by law.
Carrier and Delivery Delays
Weather, holidays, carrier disruptions, high-volume periods, fulfillment conditions, and other circumstances outside VitalNesta’s reasonable control may affect delivery timing.
Delivery estimates are provided in good faith but are not guaranteed arrival dates.
Lost, Stalled, Damaged, or Missing Shipments
Contact VitalNesta if tracking has not updated for an extended period, a package appears to be missing, or an order arrives damaged or incomplete.
We will review the available shipment information and work with the applicable fulfillment partner or carrier when appropriate.
Depending on the circumstances, the resolution may include additional investigation, replacement, refund, or another remedy consistent with our Shipping, Returns & Refunds Policy and applicable law.
Do not dispose of damaged products or packaging until VitalNesta has reviewed the issue unless we instruct you otherwise.
Contact Us
For questions regarding an order or shipment:
Email: support@vitalnesta.com
Phone: +1 (336) 281-5836
When contacting us about an order, please include your order number and the email address used when placing the order.