Refund policy
Shipping
VitalNesta currently ships to eligible addresses within the United States.
Our standard customer-facing delivery estimate is:
Standard Shipping: 7–12 business days
Delivery estimates are not guaranteed arrival dates. Actual delivery timing can vary based on destination, carrier conditions, fulfillment availability, holidays, weather, and other circumstances outside VitalNesta’s reasonable control.
Shipping Charges
For eligible U.S. orders:
- Orders under $49: $6 standard shipping
- Orders of $49 or more: Free standard shipping
Any applicable shipping charge is displayed at checkout before you complete your purchase.
Multiple Shipments
VitalNesta works with multiple fulfillment partners. Products within the same order may occasionally ship separately or arrive at different times.
When available, tracking information will be provided after fulfillment begins.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible. Once an order enters fulfillment, we may not be able to change or redirect the shipment.
VitalNesta is not responsible for delays or failed delivery resulting from an incorrect or incomplete address supplied by the customer, except where otherwise required by law.
Return Request Window
Return requests must be submitted within 30 calendar days of the product’s delivery date.
Return Authorization Required
All returns require prior approval from VitalNesta.
Do not mail a product to VitalNesta, a supplier, our public mailing address, or any other address without first receiving return authorization and written return instructions. Unauthorized packages may not be accepted or eligible for a refund.
Because VitalNesta works with multiple fulfillment partners, the appropriate return destination and resolution may vary by product and order.
The authorized return address will be provided to you in writing after your return request is approved. VitalNesta does not maintain a single return address for all products, and our public mailing address should not be used for returns unless we specifically instruct you to use it.
Change-of-Mind Returns
To qualify for a change-of-mind return, the product must be:
- Unused
- Unwashed
- Undamaged
- Complete with all included components
- In its original packaging
- In a condition suitable for inspection
Customers are responsible for approved change-of-mind return-shipping costs.
Original shipping charges are non-refundable unless required by law or the return resulted from a VitalNesta error.
VitalNesta does not charge a restocking fee at this time.
Damaged, Defective, Incorrect, or Incomplete Orders
Contact VitalNesta promptly if an order arrives damaged, defective, incorrect, or missing components.
We may request photographs, video, packaging images, product labels, or other reasonable information needed to review the issue.
Depending on the circumstances, VitalNesta may provide:
- A replacement
- A full refund
- A partial refund
- Replacement components
- An authorized physical return
- A resolution that does not require the product to be returned
VitalNesta will provide instructions after reviewing the request.
Do not dispose of the product or packaging until the review is complete unless we instruct you otherwise.
Products That Do Not Require Physical Return
In some cases, VitalNesta may determine that mailing a product back is unnecessary or commercially impractical.
A returnless refund, replacement, or partial refund is not automatic. It is offered only when approved by VitalNesta after reviewing the circumstances.
Final-Sale and Non-Returnable Items
The following items are not eligible for change-of-mind returns:
- Gift cards
- Customized or personalized products
- Consumable products
- Products identified as final sale before purchase
- Opened or used personal-care or hygiene products
- Opened or used pet-feeding or pet-drinking products
These exclusions do not prevent customers from contacting VitalNesta about products that arrived damaged, defective, incorrect, or incomplete.
Exchanges and Replacements
VitalNesta generally handles exchanges as replacement requests.
Replacement approval depends on product availability, the reason for the request, and the results of our review.
A different color, size, model, or variant is not guaranteed to be available.
Refund Processing
Approved refunds are generally issued within five business days after:
- VitalNesta approves a returnless resolution; or
- An authorized returned product is received and inspected.
Return transit time varies depending on your location and the authorized return destination. For physical returns, the refund-processing period begins after the authorized return is received and inspected.
Refunds are issued to the original payment method unless another method is required by the payment provider or applicable law.
After VitalNesta processes a refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
Return Inspection
Receiving a returned product does not automatically guarantee a refund.
VitalNesta may inspect the product, packaging, included components, and reported condition before approving the final refund amount.
Products that are used, damaged after delivery, incomplete, altered, washed, or returned contrary to the approved instructions may be denied or may qualify only for a partial refund, where permitted by law.
Return Shipping Risk
Use a trackable shipping method when mailing an authorized return.
VitalNesta is not responsible for return packages lost or damaged before they are received by the approved return destination.
Order Cancellations
Cancellation requests must be submitted before the order enters fulfillment.
Once fulfillment begins, the order might not be cancelable.
If an order can no longer be canceled, the applicable return terms in this policy will apply after delivery.
Contact Us
To request a return, replacement, cancellation, or refund:
Email: support@vitalnesta.com
Phone: +1 (336) 281-5836